Privacy Policy
Privacy Policy
Last updated: April 2026 · We keep it simple and honest.
At YlooTrips, your privacy matters. This policy explains what data we collect, how we use it, and your rights. We will never sell your personal information. Questions? Email us at hello@ylootrips.com.
What Data We Collect
When you make a booking or contact us, we collect:
- Identity data: Full name, date of birth (for flights), nationality
- Contact data: Email address, phone number / WhatsApp
- Booking data: Travel dates, destinations, number of guests/passengers, special requests
- Payment data: Transaction IDs and payment status (we do not store full card details — these are handled by Easebuzz)
- Technical data: IP address, browser type, and usage data collected automatically via cookies
We only collect data that is necessary to provide our services to you.
How We Use Your Data
We use your data to:
- Process and confirm your booking
- Send confirmation emails and booking updates (via Resend)
- Issue flight tickets and event passes
- Provide customer support
- Comply with legal and regulatory requirements
- Improve our services (using aggregated, anonymised analytics)
We will not use your data for unsolicited marketing without your explicit consent.
Third Parties We Work With
We share your data only with trusted partners who help us deliver services:
Easebuzz
Payment processing — we share your name, email, phone, and booking amount to process payments securely.
View their privacy policyResend
Transactional email service — we share your email address and booking details to send confirmation emails.
View their privacy policyAirlines & Hotels
Passenger and guest details are shared as required to fulfill flight or hotel bookings.
We never sell your personal data to third parties for marketing purposes.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Ask us to correct inaccurate data
- Deletion: Request deletion of your data (subject to legal and operational requirements)
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing of your data in certain circumstances
To exercise any of these rights, email us at hello@ylootrips.com with your name and booking reference. We will respond within 7 business days.
Cookies
We use essential cookies to make our website function correctly (e.g., to remember your currency preference). We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, but some features may not work correctly.
Data Retention
We retain booking and customer data for up to 5 years to comply with tax and legal obligations. You may request earlier deletion where legally permissible.
